Apria Healthcare - 1605 Eastport Plaza Drive Ste 121, Collinsville

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Reviews about Apria Healthcare

• Allison Benoit
  ★ ★ ☆ ☆ ☆
  I have a sleep disorder, and Apria Healthcare is the default home health provider that my doctor uses. When I got insurance, it was cheaper to use a different company. So I switched, leaving Apria with an outstanding balance incurred when I had no insurance. I am still paying on this balance, and I have no problem with that. I owe it, but my financial situation is tight, so I'm paying it slowly.
  
  I have no problem with the local employees. They were all very nice and helpful. They were even completely friendly and understanding when I returned my equipment and let them know why. The local employees are great.
  
  However, I have to give Apria as a company a 2 star rating because of their toll-free customer service center. It is quite obvious that this center is outsourced outside the United States. I have called there a multitude of times and every voice that answered had a non-American accent. I have no problem with non-Americans having jobs, but I do have a huge problem with American companies outsourcing jobs overseas that could be done by American citizens. In addition to that, the two times I actually attempted to deal with the customer service reps who answered, neither of them resolved my problem.
  
  The company is continuing to attempt to charge a credit card that is no longer valid. Both times I spoke to a person, I requested that the invalid credit card be removed from my account. Both times the reps said they would do that, but I continue to receive calls saying they attempted to charge a credit card. I'm guessing they're not removing it because I can't afford to pay them on the spot and I can't give them a valid card number (because I don't have any).
  
  I've given up on the telephone and have sent an e-mail to Apria in the hopes of getting this resolved that way. Next option will be postal mail. I understand I owe a balance, and I'm paying it as quickly as I can. But I don't appreciate the situation and I don't appreciate the fact that Apria outsources their customer service.

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